Critical Items Diagram

Collaborate to define what critical elements are needed to solve the problem. List critical elements as experiences and functions and future experiences and future functions that are needed to solve the problem.

Critical Items Diagram

Step 1. Based on your research and observation, think about what is critical for the success of the persona to overcome the problem.

Step 2. Lead a discussion about what items are critical, what experiences, and what functions the persona must have.

Step 3. Have each team member write eight elements critical to the persona's success.

Step 4. Have each member name four experiences and four functions, one of each that reimagines or focuses completely on a new function or experience.

Step 5. Finally, consolidate the results and agree as a team on the eight critical elements necessary for the persona's success. Use these elements to create a problem statement or a How Might We Question statement.

Critical Items Diagram

Define what critical elements are needed to solve the problem based on your user research and observations. List critical elements as experiences and functions and future experiences and future functions that are needed to solve the problem.

Group Size: 2-5

Materials Needed: Critical Items Diagram, Pens, Sketches or Product Photos, Stock Photos -New Future, Markers and Post-its

Duration: 45-60 mins

Critical Items Diagram

Collaborate to determine what critical functions or critical experiences are necessary for the success of the persona.

  • Collaborate to determine the critical elements.

    Gain consensus from the team on the elements necessary for success.

    Determine possible user expectations.

    Determine critical experiences and functions.

  • Collaborate in 2-5 member groups to determine critical elements necessary for the success of the user. Work together to determine what functions and experiences for the success of the user. Finally work together to agree in the necessary elements critical for success.

  • Step 1. Based on your research and observation, think about what is critical for the success of the persona to overcome the problem.

    Step 2. Lead a discussion about what items are critical, what experiences, and what functions the persona must have.

    Step 3. Have each team member write eight elements critical to the persona's success.

    Step 4. Have each member name four experiences and four functions, one of each that reimagines or focuses completely on a new function or experience.

    Step 5. Finally, consolidate the results and agree as a team on the eight critical elements necessary for the persona's success. Use these elements to create a problem statement or a How Might We Question statement.

  • Engage the entire team in what is necessary for success.

    Remember that these critical elements may change in the future as design thinking is an iterative process of research and improvements.

    Work collaboratively to create your desired experience.

    Mirror experiences with functions.

    Resist long discussions and debates about the user's needs if you can't agree, simply document the element and test that element later on.

    Utilize visuals and quotes from interviews with the user.